FAQ - Return Material Authorisation

What does “RMA” stand for?

Return Material Authorisation (RMA) describes the process of returning a product to the manufacturer in order to have it repaired, upgraded or replaced. Therefore, the customer contacts the manufacturer to obtain authorisation to return the product. A resulting unique RMA number must be displayed on or included in the returned product's packaging for facilitated processing.

Who can use it?
How can I use it?
How can I access it?
When can I access it?
Do I have to register?
How can I change my User Data/Password?
Why should I use RMA Online?
Can I use different addresses?
Do I have to create several RMA requests if I have several identical parts?
Where can I find the Part Number and the Serial Number – and what is the difference?
Do I have to logout before creating another request?
Is it available in my language?
What does it cost?
Where do I find the Terms & Conditions?
What else does myProducts offer?
How can I contact you in case of questions?
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