Facilitated Repair Returns

Online RMA Request and Repair Tracking


Login to the myProducts RMA function

and get immediate assistance for an easy return of a component or product

Send the product to us for repair or upgrade or in order to receive a replacement

and have your content identified within seconds by means of a QR code scanner

Get an overview of all your RMA transactions

including entry date, transaction number, material number etc. and the current status

Make an online request for a “Return Material Authorisation”

just quickly fill in a user-friendly online form with dropdown menus and selection boxes

Track your Repair status

it is all available anytime and everywhere, just a fingertip away

Apply or save filters

and chose your default settings, e.g. open transactions

Print your resultant RMA document instantly

just a few clicks later a PDF document is being generated which quickly identifies your returned product's packaging

Receive automatic notifications

as soon as the status of the repair item has changed

Consult an FAQ page

for assistance with questions you may have

myProducts Rel. 2.8.1

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